Increase Efficiency. Reduce Administrative Costs.
Automatic determination of the most suitable field service engineers in terms of their availability and qualifications.
Intuitive graphical planning tool enables you to create the optimal deployment plan easily.
Smart field service support: SCS app provides an overview of tickets and records on-site deployment data. With or without an Internet connection.
The Revolution in Operational Service.
Rapid Assistance for Your Customers.
If a machine malfunctions at your customer’s site, or if SCS analytics determines the potential imminent failure of a component, a service ticket is created automatically in SCS planning. Based on the machine data that is stored, the system integrates the necessary steps for eliminating the fault directly in the ticket.
Depending on the type of installation affected and the fault, SCS planning automatically determines the most suitable available technician and proposes this to the planner.
Intuitive Deployment Planning for your Planners.
With easy to use GANTT charts, your planners always have an overview of all pending service operations. This facilitates controlling and confirming the automated proposals by the system for scheduling resources. If necessary, service tickets can also be created or processed directly in the planning tool.